Dental Front Desk Training Checklist
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This receptionist policy is designed as a step by step guide to entering a new dental patient s information into eaglesoft and to ensure that your front office has all of the required data needed to ease the transition for the patient and the front office staff.
Dental front desk training checklist. It s also helpful if another team member is filling in. Training the dental front desk coordinator for the first call from a new patient of all the non clinical activities in your office taking the first phone call from a prospective patient may very well be the most critical. Seek instruction from support team with vendors or insurance companies. Make the music selection and turn on stereo no heavy rock etc 5.
Dental administrative training checklist is a free download for your dental office team. Role play with other staff 5. The checklist gives the new team member a place to start. Our daily checklists help your fd staff to make the most of their day.
Review manuals guides or other written materials. Learn more about laura s approach and how to book her for your next event. Turn on your computer station. Training a new office member is a team effort that should involve the entire dental team and everyone should be ready and willing to answer any questions for the new hire.
Dental receptionist daily checklist. 1 sporadic and or lengthy training sessions. There is so much going on at times. Attend skills training if available 8.
Ensure computer was backed up. However day long lectures are not ideal for maximum information retention and implementation two of the biggest issues dental front office teams encounter with dental front office training. This person should possess excellent verbal skills as well as the ability to adhere to well defined systems. The front desk area of a general practice is crucial to the profitability of any dental practice.
Marathon training sessions are a big problem that we see all the time. Guidance of the day to day activities in a practice modifications and scheduling updates and information all begin at the front desk. Your dental front desk coordinator or anyone else who may be covering the phones must be ready to shift immediately. They can be helpful when training new front office team members.
You may copy paste and edit checklists. Dental front office checklists are helpful for a couple of reasons. Seek assistance and be mentored from someone who has these skills 4. Seminars are fun for team building hey we even do live seminars ourselves.
Hopefully with a little bit of planning training a new hire will be something to look forward to. The front desk coordinator is the first person that comes in contact with the patient. The dental front desk is a hub of activity. An efficient front desk is key to a productive practice.
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